Natures Room stands behind all of its products with a 100% Satisfaction/30-day money back guarantee.
If for any reason you are unhappy with your product just email returns@thebirdshed.com within 30 days of the delivery of your product, for an RMA number. Please include the original order number, what you are returning, the reason for the return & your name on the email.
Shipping charges will not be credited on refused orders and orders with bad or incorrect addresses, additionally the customer will incur all shipping charges, even if the order was sent out with free shipping.
Actual outbound (from Natures Room to the customer) shipping charges will not be credited on any returned item or items, this includes, customers that purchased an item or items with a free shipping offer, or
Natures Room Special Shipping offer.
Example 1: If you return an order that totaled $112.95 and the shipping cost to you is $0.00, but the actual UPS or USPS shipping charges incurred by
Natures Room was $12.95, you will be credited $100.00.
Example 2: If you return an order that totaled $47.95 and the shipping cost to you is $6.95, but the actual UPS or USPS shipping charges incurred by
Natures Room was $7.95, you will be credited $40.00.
Natures Room does not credit freight for returns from a customer to Natures
Room.
To ensure proper credit (minus the shipping cost) for your return:
Please over-pack all manufacturers boxes
Must be returned in resalable condition in the original manufacturers packaging.
RMA number must appear on the return-shipping label.
RMA numbers are valid for 7 business days.
Do not damage or mark the original manufacturers box
Return to:
Natures Room
ATTN: RMA#
6 High Street Unit 5
Plainville MA 02762
We can only credit the card used for the original purchase.
Back
Shipping Charges
Natures Room SPECIAL SHIPPING:
Natures Room shipping starts at ONLY $6.95.
This offer is only valid for orders that will be delivered to the 48 contiguous US states (excluding Alaska and Hawaii).
If a customer chooses Best Way (ups or USPS), Natures Room will choose the most reasonable priced shipping method.
|
From |
To |
Rate |
|
$ 0.01 |
$ 9.99 |
$ 6.95 |
|
$ 10.00 |
$ 34.99 |
$ 7.95 |
|
$ 35.00 |
$ 74.99 |
$ 8.95 |
|
$ 75.00 |
And Above |
Free |
Natures Room AIR SHIPMENTS:
Natures Room uses UPS for all air shipments, UPS calculates shipping charges based on weight and destination,
Natures Room charges actual UPS rates, Natures Room does not mark-up shipping cost.
ALL SHIPPING SERVICES ARE CALCULATED USING BUSINESS DAYS.
Examples:
An order with a service of "UPS Next Day Air Saver" that is placed on a Friday after 12:00 pm will not ship until Monday of the following week and will not be delivered until Tuesday.
An order with a service of "Second Day Air" that is placed on a Friday after 12:00 pm will not ship until Monday of the Following week and will not be delivered until Wednesday.
An order with a service of "3 Day Select" that is placed on a Friday after 12:00 pm will not ship until Monday of the next week and will not be delivered until Thursday.
The following days are UPS shipping holidays and therefore not considered business days:
New Years Day
Memorial Day
4th of July
Labor Day
Thanksgiving Day
Christmas Day
ADDRESS CORRECTIONS/REDIRECTION:
In the event that an address was entered incorrectly or you wish to redirect
a package our Customer Service Team will be more than happy to assist you.
Packages sent through the US Postal system cannot be redirected.
Packages sent via UPS or FEDEX can be redirected but are subject to a redirect
charge, currently that charge is $10.00 per box.
Please check the Ship to: and Bill to:
information carefully.
During the checkout process Natures Room asks for the Shipping information first ,so that on the rare occasion when Natures Room charges actual shipping, the proper shipping charges can be calculated
on the Billing Information page.
